Terms and Conditions
All reservations can be made, 7 days a week and 24 hours a day to (203) 494-7044. Reservations must be guaranteed by Major Credit Card. Reservations can also be placed directly on our website at www.galexexecutive.com or you can email us to [email protected]
We prefer 24-hour notice but will honor immediate calls for service to the best of our ability.
We belong to The Nationwide Network of Affiliates, which enables us to book reservations for ground transportation in every city in the Country.
We automatically bill a 20% gratuity for all vehicles-additional case gratuities are at he the customer’s discretion. We also charge a 5% service charge on every fare, which does not include parking, tolls and Airport fees.
Galex has standardized transfer rates that provide flat rate pricing for travel to and from most major airports and cities. Rates for travel between locations in which point to point rate does not exist will be billed at the prevailing Galex hourly rate. Customers are billed from the time the vehicle leaves the Galex facility until the time it returns, with a 3 hours minimum for local trips and 6 hours minimum for out of state trips.
Waiting Time / Stop Time
For airport pick-ups, a 45-minute grace period is given after a posted flight arrival time. There will be additional waiting time charges and parking fees one hour after flight arrival. For non-airport pick-ups a 15 minute grace period is allowed. Once either grace period is elapsed, we will charge you waiting time accordingly in 15-minute increments.
Cancellations and No Show Fees
Cancellations of any vehicle type within 2 hours of the scheduled pick up time will result in a full charge equal to the base fare price of the trip plus the 20% gratuity and surcharge. If a customer fails to be at the designated pick up location a “No-Show” fee equal to the cost of the trip, gratuity, waiting time and all other out of pocket costs will be charged to the customer. To avoid a “No-Show” fee please call our office to (203) 496-7044 immediately if you cannot locate your chauffer.
Billing and Accounting
Galex Executive Transportation accepts all major credit cards.
A 20% recommended gratuity is added on the base fare, if applicable, any stop time, wait time and holiday surcharges must be included. The following additional charges will be itemized on the customer’s billing statement when applicable, two way tolls, airport and regulatory fee, fuel surcharges, cell phone. Applicable surcharges, taxes and other fees will be charged as required. All rates will be confirmed at the time of booking.
Galex Executive Transportation shall not be liable for circumstances beyond its reasonable control including but not limited to an act of God, severe weather, road conditions, and breakdowns, war, or hostilities, fire, riot, or civil commotion, flood, or any other natural disaster, delay or destructions caused by public carrier. Galex assumes no responsibility for lost or damaged baggage, personal belongings or any item left inside or outside of the vehicle.